|
Tomas Kuliavas
|
| Test: |
Technical Help Desk |
| Date: |
19-Sau-2008 |
| Score: |
3,85 |
| Correct/Total: |
(26/40)
|
|
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PC Terminology
|
(4/4)
|
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Software
|
(2/2)
|
|
Networking
|
(1/1)
|
|
Security
|
(1/1)
|
|
Configuring PC Peripherals
|
(3/7)
|
|
PDAs
|
(0/1)
|
|
External Hard Drives, NAS, & SANs
|
(1/2)
|
|
Printers, Scanners, & Digital Cameras
|
(2/3)
|
|
Modems, and Other PCI Add-on Cards
|
(0/1)
|
|
Hardware
|
(5/6)
|
|
Installation & Compatibility
|
(0/1)
|
|
Common Component Failures
|
(2/2)
|
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Configuration Tasks
|
(2/2)
|
|
Memory Upgrades
|
(1/1)
|
|
Computer Systems
|
(3/4)
|
|
Networking
|
(2/3)
|
|
OS Software
|
(1/1)
|
|
Security
|
(3/5)
|
|
Internet Access, Proxy & Socks Servers
|
(2/2)
|
|
Firewalls
|
(0/1)
|
|
Anti-Spyware
|
(0/1)
|
|
Password Resets, User Rights, & Systems Audits
|
(1/1)
|
|
Troubleshooting Process
|
(3/5)
|
|
Resources
|
(2/2)
|
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Problem Solving Strategies including IRQ, DMA, & Addressing Problems
|
(1/2)
|
|
Diagnostic & Repair Tools
|
(0/1)
|
|
Networking
|
(1/1)
|
|
Configuring TCP/IP & Other Communications Protocols
|
(1/1)
|
|
Software
|
(1/3)
|
|
Fixing Bugs and Applying Patches
|
(1/3)
|
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User Problems
|
(2/3)
|
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Common Errors
|
(2/3)
|
|
Help Desk Operations
|
(1/2)
|
|
Service Requests
|
(0/1)
|
|
Call Tracking
|
(1/1)
|
