Tomas Kuliavas
Test: Technical Help Desk
Date: 19-Sau-2008
Score: 3,85
Correct/Total: (26/40)
Topics/Subtopics Correct/Total
PC Terminology (4/4)
Software (2/2)
Networking (1/1)
Security (1/1)
Configuring PC Peripherals (3/7)
PDAs (0/1)
External Hard Drives, NAS, & SANs (1/2)
Printers, Scanners, & Digital Cameras (2/3)
Modems, and Other PCI Add-on Cards (0/1)
Hardware (5/6)
Installation & Compatibility (0/1)
Common Component Failures (2/2)
Configuration Tasks (2/2)
Memory Upgrades (1/1)
Computer Systems (3/4)
Networking (2/3)
OS Software (1/1)
Security (3/5)
Internet Access, Proxy & Socks Servers (2/2)
Firewalls (0/1)
Anti-Spyware (0/1)
Password Resets, User Rights, & Systems Audits (1/1)
Troubleshooting Process (3/5)
Resources (2/2)
Problem Solving Strategies including IRQ, DMA, & Addressing Problems (1/2)
Diagnostic & Repair Tools (0/1)
Networking (1/1)
Configuring TCP/IP & Other Communications Protocols (1/1)
Software (1/3)
Fixing Bugs and Applying Patches (1/3)
User Problems (2/3)
Common Errors (2/3)
Help Desk Operations (1/2)
Service Requests (0/1)
Call Tracking (1/1)


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